Refund policy

Returns

We hope you are happy with your ANDU piece. If you change your mind, you can request a return within 14 days of receiving your order.

To be eligible for a return, the item must be returned unused and in the condition in which it was received. Please contact us before returning an item so that we can provide return instructions.

Unless the item is faulty or not as described, the cost of returning it is the responsibility of the customer.

Returns should be sent to:

ANDU
5 Brayford Square
London
E1 0SG
United Kingdom

Individual variation

ANDU pieces are individually made, and slight variations in shape, surface, finish and colour may occur from piece to piece. These small differences are part of the making process and are not considered faults.

This does not affect your rights if an item is faulty, damaged or not as described.

Refunds

Once an eligible return has been received and checked, your refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Damaged or incorrect orders

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible so we can resolve the issue.